Our Online Store Policy

EXCHANGE & RETURN POLICY

If you are unhappy with your purchase you may exchange it with any one of our products within 30 days of purchase. For exchange requests, please send us an email at info@fashionislandjewelers.com and send your item to: 22500 Town Circle, 2114 Moreno Valley California United States 92553. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item & will ship out requested item within 2-3 business day upon availability.

Our refund policy is 15 Days. Unfortunately we can’t offer you a refund after this period under any condition. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. For return requests please send us an email at info@fashionislandjewelers.com and send your item to: 22500 Town Circle, 2114 Moreno Valley California United States 92553. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Custom orders or products that were modified upon customers request are not eligible for exchange or refunds under any condition. All watch sales are final.

SHIPPING

Our products are shipped within 2-3 Days via FedEx. We do not ship to P.O boxes. To return your product, you should mail your product to: 22500 Town Circle, 2114, Moreno Valley California United States 92553. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We mandate that all shipments are sent using a trackable shipping service and shipping insurance is purchased. We don’t guarantee that we will receive your returned item.

PRIVACY POLICY

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.By giving us such information, you will need to consent by using it in the manner described in this policy.You may withdraw your consent at any time by emailing us at info@fashionislandjewelers.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures. If you have any further concerns about security, please email our Customer Service team at info@fashionislandjewelers.com